The Reset

Booking and rescheduling terms

Your booking

• The Reset costs £220 and includes personal preparation, a 90-minute session and a personalised written follow-up.
• Sessions take place online via Zoom or in person at our studio in Buckinghamshire.
• Your booking is confirmed once payment is received.

Rescheduling

• You can reschedule free of charge with at least 48 hours' notice.
• With less than 48 hours' notice, we'll do our best to help, but the session may be counted as used.
• You can reschedule up to 2 times.

Cancellations and refunds

• Cancel more than 7 days before your session for a full refund.
• Cancel within 7 days of your session and we can't offer a refund, but you can reschedule as above.
• If Lucy needs to cancel or move your session, you'll be offered a new date or a full refund, whichever you prefer.

On the day

• Please arrive or log in on time. If you're more than 15 minutes late, the session may need to end at its usual time.
• For Zoom sessions, please be somewhere quiet and private with a stable connection.

Wellbeing

• The Reset supports reflection and wellbeing. It isn't a replacement for medical or psychological treatment.
• Please let Lucy know beforehand about anything relevant to your health or comfort.

Questions

• Just get in touch at [email protected].